How to Submit P2P Appeal on Bitget? - Mobile App Guide
[Estimated Reading Time: 3 minutes]
This guide walks you through submitting a P2P appeal during an in-progress trade on the Bitget website. Follow these steps to ensure a smooth resolution process.
How to Submit P2P Appeal on Bitget Mobile App?
Step 1: Access Your Order
1. Open the Bitget mobile app, tap on More and choose P2P from the menu. On the P2P page, click on the document icon on the top right corner to access My Orders.
2. In My Orders, select the order you want to appeal, labeled [Pending/To be paid], to access the order details.
3. If you have already clicked on [Submit Appeal] on the P2P order page, proceed directly to Step 4.
Step 2: Attempt to Resolve the Issue
1. Tap the [P2P Chat Box] icon at the top right of the order details page to communicate directly with your counterparty.
2. Clearly explain the issue and try to resolve it through mutual understanding.
3. Ensure that all communication remains respectful and cooperative for the best outcome.
Step 3: Wait Before Submitting an Appeal
1. If the order status is [Pending Release], wait approximately 10 minutes before proceeding. A countdown timer will display the remaining waiting time.
2. This waiting period allows for potential resolution through direct communication.
Step 4: Submit an Appeal
1. Tap the [File an appeal] button on the order details page.
2. Complete the appeal form with accurate information:
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Choose the appropriate Appeal Type (e.g., "Paid but assets not released" or "Others").
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Provide a brief description of the issue within the 200-character limit.
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Attach relevant evidence, such as payment receipts or chat screenshots. Ensure that neither videos nor screenshots are tampered with or edited.
3. Confirm the submission by tapping [Submit Appeal].
Step 5: Collaborate with the P2P Specialist
1. Once the appeal is submitted, a Bitget P2P specialist will join the P2P chat to mediate the issue.
2. The P2P chat will now include three participants: you, your counterparty, and the specialist.
3. Provide any additional information requested by the specialist and follow their instructions for resolution.
4. Note: You can upload photos or recorded videos directly in the chat to support your case.
Step 6: Cancel the Appeal (Optional)
1. If the issue is resolved before further action is needed, the appeal can be canceled by the party who initiated it.
2. After canceling the appeal, you can choose to continue the trade or cancel the order entirely.
FAQs
1. What types of evidence should I provide in an appeal?
Provide a clear video recording and screenshots demonstrating the issue. Neither videos nor screenshots should be tampered with or edited.
2. How long does it take for a P2P specialist to respond?
The response time varies but typically occurs promptly within the P2P chat.
3. Can I appeal a completed or canceled transaction?
This guide focuses on in-progress trades. For completed or canceled orders, refer to:
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How to Submit P2P Appeal After Order is Completed/Cancelled? - Website Guide
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How to Submit P2P Appeal After Order is Completed/Cancelled? - Mobile App Guide
4. What happens if my counterparty cancels the appeal?
If your counterparty cancels the appeal, you will be notified. Contact the P2P specialist in the chat for assistance in resolving the issue. They will guide you on the next steps based on the specifics of your situation.
5. Will my funds be safe during the appeal process?
Yes, Bitget’s escrow service secures funds until the dispute is resolved. Neither party can access the funds until the appeal process is complete.
6. Can I reopen an appeal after it is canceled?
If an appeal is denied or canceled, the following steps apply:
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Ensure your evidence is clear, complete, and directly supports your claim.
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If an appeal is denied, Bitget’s decision is final. However, users may submit a second request via email to Bitget’s official support address: support@bitget.com.
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Note: Once the order has been executed, there is no option to file a second appeal through the website or mobile app.
Related Articles
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Bitget P2P Appeal Handling Rules
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How to Submit P2P Appeal After Order is Completed/Cancelled? - Website Guide
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How to Submit P2P Appeal After Order is Completed/Cancelled? - Mobile App Guide
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